Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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We are here to help you navigate the complexities of the Australian Visa process.  Please use the contact form to get in touch with your question. If you are ready to start the process click the Make An Appointment button to book your initial consultation with an Australian migration consultant.

相較其他國家,為何港人較喜愛移居澳洲?

香港移民至澳洲 不論對身處香港的市民,家庭或企業,澳洲都可說是移居的熱門地。 澳洲土地遼闊,人口正在擴張,所處位置較接近香港。 澳洲與香港的時區相近,東部及中部的省份只是較香港快兩小時,西部更與香港位在同一時區, 方便身處澳洲的香港公民與仍在香港的家人維持聯繫,亦有助香港公民經營澳洲的業務,更有效持續維持與香港的經貿關係。 靠著臨時簽證前往澳洲的香港公民,能夠透過不同途徑獲取澳洲永久居留權。 只要身在澳洲,某些臨時簽證類別便可獲得優惠待遇。 請即預約15分鐘免費諮詢 視乎情況,閣下或可合資格申請各種澳洲簽證,包括技術、商業、配偶及其他家庭類別。 如需預約我們在港的註冊移民顧問,請致電 +852 52455133 或聯絡我們。 請使用「配偶簽證」、「商業簽證」或「技術簽證」等字詞,助我們在15分鐘免費評估通話中了解閣下的需要。      

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Lucas Migration Ltd, trading as Lucas Australian Migration Consulting

Registered Business Address:
Unit 706, 7/F, Tower 2, South Seas Centre,
75 Mody Rd, Tsim Sha Tsui, Hong Kong SAR.

Registered with the Migration Agents Registration Authority (MARA), Registration Number 9501008

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